Frequently Asked Questions

Why is Nu Mark conducting this recall?

This A/C Wall Adapter’s plastic housing may break and expose internal parts, thus posing a potential electrical shock hazard to consumers. 
 
How can I tell if my adapter is subject to recall?

Key Elements to identify whether your Green Smoke® A/C D/C wall adapter with USB Port is affected by the recall:

            * Black wall adapter with a green and white Green Smoke® logo

            * Label identifying the Model as JD-050-050

            * Label identifying the Output as DC 5V  500mA


How can I return a recalled Wall Adapter?
Please use the online form to provide us with your full name and address and we will send you a postage paid envelope to return the recalled Wall Adapter. 

My recalled Wall Adapter appears to be operating okay. Can I continue to use it? 
No.  Consumers should immediately stop using the Green Smoke® A/C D/C Wall Adapter with USB Port Model JD-050-050–Plug Styles (UK, EU, NZ and US).  The Model Number can be located on a silver sticker / label below the plug pins.  

Does this recall affect other Green Smoke® charging devices?
No.  This recall only affects the Green Smoke® A/C D/C Wall Adapter with USB Port Model No: JD-050-050–Plug Styles (UK, EU, NZ and US).  The Model Number can be located on a silver sticker / label below the plug pins.  

Are the other Green Smoke® A/C Wall Adapters designed differently?
Yes.  Other models of Green Smoke® wall adapters are designed differently.  Only the Green Smoke® A/C D/C Wall Adapter with USB Port Model No: JD-050-050 is subject to this recall.  

Can I repair the product myself?
No. Do not attempt to repair the product yourself.  Please stop using it immediately and set it aside.  After you provide us with your name, address and other information through the online form, we will send you a postage paid envelope to return the recalled Wall Adapter.

Can you send me a new Green Smoke® wall adapter?  

No.  Nu Mark is no longer distributing Green Smoke® products outside of the U.S.  For each recalled Wall Adapter you return to us, we will send you a Digital Recall Voucher based on your local currency:

        ·     UK consumers - a Digital Recall Voucher valued at 10 GBP

        ·     Consumers in other EU countries – a Digital Recall Voucher valued at 12.50 Euros

        ·     Consumers outside of the EU - a Digital Recall Voucher valued at $14 US


How long will it take to receive my digital recall voucher?

Once we have received your wall adapter(s) you should expect to receive your digital recall voucher in 6-8 weeks.


Should you have further questions about this recall please refer to previous FAQs or call our Recall Customer Service line to leave a message. Our team will review your message and contact you within the next working day.


        •    Hungary - Freephone: 06-800-20811
        •    Ireland - Freephone: 1-800-901-707
        •    UK - Freephone: 0-800-014-8355
        •    All Other Countries (DID) 44 333 300 0902, toll call charges may apply


Alternatively, send any inquiries to the following email address: GreensmokeRecallSupport@STERICYCLE.com.  Our team will review your inquiries and respond within the next working day.